Returns & Refunds Policy
At Honor Tacon, we strive to ensure that all our customers are satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- 1. Return requests must be made within 14 days of the delivery date.
- 2. Items must be unused, in original packaging, and in resellable condition.
- 3. Customized or special-order (pre-order) items are not eligible for return unless they are defective.
Defective or Damaged Items
If your item arrives damaged or faulty:
- 1. Please notify us within 3 days of delivery and include clear photo evidence of the issue.
- 2. Upon verification, we will arrange for a replacement or a refund.
Refund Process
- 1. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- 2. If approved, refunds will be processed within 7 to 10 working days, via the original payment method used for the purchase.
How to Request a Return or Refund
You may request a return or refund through any of the following channels:
- Our website: https://honortacon.com.sg
- Customer Service Hotline
- Official WhatsApp Channel
For quicker processing, please include your order number, photos (if applicable), and a brief explanation of the issue.